At Crystal Ski Holidays we provide the very best ski holiday possible, giving customers great experiences on and off the mountain. And whilst delivering service that’s a cut above the competition. Not only that but we’re going digital, from booking to delivering great service in resort. We make sure every customer goes home happy and thinks only of Crystal when booking their next holiday. That’s why we’re the UK and Ireland’s most recommended ski company.
Your job is to deliver fantastic service from before the customer even travels on holiday - over the phone, Skype, on Google hangouts, via Twitter or in person. If a customer is unhappy it’s your job to resolve
Working within our Rep Team gives you the opportunity to provide the very best service from the moment our customer’s book with us, until you wave them goodbye on their journey home. Every role within the Rep Team plays a vital part in ensuring that our customers go home happy and that they leave with heightened memories of their time with us in the mountains. It’s all about enhancing the customers experience through our huge range of products and services, therefore, there is no hard selling. Also our management teams ensure that we have an excellent support structure and efficient training for all staff and ensure that not only are our customers having a great time in the mountains but that our staff have a great season and want to come back year after year. With many opportunities to develop and the chance to achieve your career aspirations, apply now to start your Journey with Crystal Ski.
Resort Manager – Reps
Our Chalet product it’s about creating a home from home where our customers can relax and unwind after their day out in the mountains. To work within our Chalet Team, you need to have a good level of cooking ability, a genuine passion for service and the willingness to go above and beyond the call of duty for our customers, always looking for opportunities to make their experience that little bit more special and unique. The environment is very close knit meaning you could be living and working within the same chalet as your guests and colleagues so you need to be welcoming, friendly and approachable at all times. Within our management teams you will be responsible for driving our chalet teams to achieve the best customer service levels, ensure collaborative working and ensure that our chalets are remaining within budget, as within all of our teams and programs the opportunities to develop and progress within the company are extensive.
Resort Chalet Supervisor
Resort Manager – Chalets
Overseas Office Roles
Our office teams provide an essential administrative service for our in resort teams ensuring that all of our staff have the tools and information they need to provide our customers with everything they need on their holiday. Our offices are fast paced and vibrant, we have a great team spirit and the ability to keep your cool and be proactive when things don’t go to plan is vital.